In the lower-left corner, click the green dot or wait for the app to load.

Select 'Chat Now' for instant chat, send a message, or tap the hand icon to report a device issue

Enter your information to start a support chat or click the back area in the upper right corner to visit the Service Portal.

You've selected the Service Portal! Browse support options, submit service requests, or track existing issues here

Smart Home - Appliances - Security - Wi-fi

The Fimitech Device Safety Plan offers reliable protection, extended warranty, and expert support to keep your devices secure and running smoothly. Avoid unexpected repair costs, minimize downtime, and enjoy peace of mind knowing your technology is covered with the best in warranty and protection services.

Service Level Agreement (SLA) – FIMITECH

At FIMITECH, we are committed to providing timely and effective solutions for your device support needs.

Business Hours:
Our standard support services are available Monday to Friday, 9:00 AM – 9:00 PM (EST). Limited urgent support may be available outside business hours via live chat.

Standard Support Response:
Once you submit your device and problem details, please allow up to 72 hours for us to provide a solution.

Urgent Support:
If your device issue requires immediate attention, please open a live chat for priority service and assistance within minutes.

We appreciate your trust in FIMITECH and strive to keep your technology running smoothly!